Manager’s Messages

CDC COVID-19 Virus Update

Dear Luma Residents,

The highest priority for your management team and Board of Directors is to do what we can to preserve the health and safety of the residents, guests and team members in this building. With that in mind, we have established protocols to respond to potential and actual infections of the COVID-19 virus in this building.

The following protocols and steps are built around recommendations from the Centers for Disease Control (CDC).
Here is what you should know; Identification of Potential or Actual Infections:

Based on the criteria provided by the CDC, if you have or potentially have been infected by the COVID-19 virus, please notify General Manager Francis Langlois in the Management office. Francis Langlois will respect your privacy and identity, but will be able to take steps to assist you and to implement precautionary and preventative measures for the community as a whole.

The following is the criteria from the CDC. If you fit any of this criteria, please contact Francis Langlois:
• You have traveled within the past 14 days to any of the CDC Risk Level 3 countries, which currently include:
o China
o Iran
o South Korea
o Europe
• You know that you have been in direct contact with a person who has contracted COVID-19
• You have symptoms of the COVID-19 infection and you do not have a diagnosis from a medical professional. Symptoms include:
o Fever
o Cough
o Shortness of Breath
• You have a confirmed diagnosis from a medical professional for a COVID-19 infection
Management Response to Identified Residents:
Direction from the CDC is that anyone who fits the above criteria should be quarantined for at least 14 days. If you, or anyone in your household, fit this criteria, please self-quarantine in your home or, if possible, in another location.
If anyone is to be quarantined in the building, please follow the following guidelines:
• Notify the management office or Front Desk of any need to leave your unit and when you will return. If possible, a 30 minute notice will be helpful. Our team will takes steps, if possible, to arrange for an isolated elevator for you to use. We can also take steps to disinfect and sanitize any portions of the building that might be affected in the path of travel.
• For garbage disposal, please schedule with management team to leave garbage bags outside your door. We will arrange for disposal.
• Coordinate with the management team for deliveries, packages and groceries that you may have arranged. We will deliver to your door and leave items outside your door. Please do not retrieve these items until we have left the area.
• Note that our management team will not enter any units where there is a quarantine. If there is an emergency, we will take steps to follow CDC guidelines.
For all residents, we want to encourage you to call the front desk instead of coming in person whenever possible. We want to all do our part to maintain social distancing.
We know that if you are under quarantine, it may be a time of heightened anxiety and concern for you. We will do all we can to be helpful to you and compassionate about your situation. At the same time, we want to take precautionary and preventative steps to protect other residents and our team so that we do not spread infections any further – and so that our team is able to continue to support you and all of the residents in the building.

These are quickly changing times and we will keep you updated as new information arises and if protocols need to be changed or augmented.

Thank you.


Dear Residents,

THE BUILDING, PARKING GARAGE, PERIMITER ~ Please keep an eye out for any activity that appears out of the ordinary and report any suspicions, concerns or security threat to the front desk. (213) 742-0387. A phone call can be very helpful in preventing and decreasing security risks. Your cooperation is appreciated by all who call Luma their home.

ELEVATORS ~ If someone is in the elevator and cannot seem to select a floor, please do not scan your fob. Please direct the person to the front desk. This will prevent unauthorized access.

PARKING GATES, GARAGE ~ If a resident approaches the gate and there is a car and/or person waiting, DO NOT open the gate, unless you can confirm the person is a resident. Otherwise, wait a moment to make sure the person has a garage remote. If they remain in front of the gate, contact the front desk to report the person in front of the gate. Residents may go around to the alternate entrance or wait for Luma staff to verify the person at the gate. Please contact the front desk if you notice any suspicious foot traffic or activity around the parking gates. Never leave valuables in plain view. Personal items, including cell phones, GPS devices, laptops or backpacks/purses should be removed from vehicles. If you must leave personal items in your vehicle, place them inside the trunk and/or out of sight.

HOMELESS ~ There has been an increase in the number of Homeless individuals in the area recently. Please be sure to call in any sightings near the garage gates or around the immediate area to the SPBID (213) 841-1181, or police and/or the Front Desk (213) 742-0387.

IF YOU HAVE BEEN A VICTIM OF A CRIME OR A WITNESS ~ The top priority of the Los Angeles Police Department is to prevent crime from occurring. Unfortunately, in a complex urban society such as Los Angeles, it is not possible to stop all criminal activity. We understand that crime victims can become lost in a justice system that is geared to prosecuting criminals. But during the last three decades, there has been increasing sensitivity to the needs and rights of crime victims on the part of the criminal justice system. For more information please see the LAPD website.

Please remember that residents should not rely on the Association to protect them from loss or harm. Residents should take every precaution to secure themselves and their personal belongings such as but not limited to, carrying insurance against loss, keeping doors (cars and units) locked, refusing to open any doors to strangers, asking workmen for identification and reporting anyone who is acting in a suspicious manner.

In the past it has been the practice of Luma to eblast criminal activity reported to the Association, however, after conducting a thorough review of crime prevention efforts legal counsel has advised against this practice. The Association suggests you reach out to local law enforcement to obtain information regarding criminal activities in your neighborhood and the City in general. You should never rely on the Association or other agencies that do not specialize in law enforcement.

Thank you.

Gym Temporarily Closed – Saint Patrick’s Day Event Postponed

Dear Residents,

News about the coronavirus continues. In the best interest of the community the Board has decided that the Gym facility will be temporarily closed until further notice. This will go into effect immediately and will remain until further notice. In addition, social activities such as the upcoming Saint Patrick’s Day event will be postponed until further notice. The terrace, pool and spa will remain open however the California Department of Public Health recommends that you practice social distancing when possible (6 feet of space between individuals).

We will continue to update the community as new processes or procedures are implemented. Your health is important to us.

Stay well.

Community Update – Coronavirus

Dear Residents,

Your health is very important to us. With constant news about the novel coronavirus, our housekeeping team has implemented the following additional preventative cleaning procedures within the community.

1. Disinfect all elevator buttons (interior the cab / exterior call button plaques) every hour.
2. Clean and disinfect lobby handrails, door handles, light switches and high traffic touch surfaces every 2 hours.
3. Spray disinfectant solution in the lobby and common areas every 2 hours.
4. Disinfect the restrooms every 2 hours.

For additional reliable information sources including steps you can take to prevent illness, please see below:

Los Angeles County Department of Public health

California Department of Public Health

Centers for Disease Control and Prevention

World Health Organization

Filming Notice – 3/9/20

Dear Luma Residents,

Hop Skip and Jump is planning to film scenes of Good Trouble at 1144 S. Hope St.

Proposed dates: 3/9/20
Hours: 7am – 10pm

Description of scenes and parking:
Brining equipment in on 3/8 at 10pm to 3/9 at 10pm.
Post – E/S Hope /ST. between 11th St. and 12th St.
Post – N/S Olympic Blvd. between Flower St. and Hope St.

If you have any questions feel free to contact Mike Barry (Location manager) at (310)621-3439.

Thank you,


1100 South Hope Street
Los Angeles, CA 90015
phone | (213) 742-0387

Management Team

General Manager
Francis Langlois, CCAM |

Manager Assistant
Lori Shilling |

Building Engineers
Steve Evans |

Front Desk Supervisor
Bryan Almeida |

Management Company

Action Property Management
Regional Office
600 Wilshire Blvd, Suite 1660
Los Angeles, CA 90017
phone | (949) 450-0202

Corporate Office
2603 Main Street, Suite 500
Irvine, CA 92614
phone | (949) 450-0202
fax | (949) 450-0303