Community Update for 10/8/2021

Posted By on October 8, 2021

Dear Luma Residents,

FRIDAYS: Sounds of South Park – 10/8
Sounds of South Park will continue every Friday at South Park Commons, from 6-8 PM. This Friday Maxine Davis will be performing.

Coffee with a Cop 10/20
Join your neighbors and the LAPD Central Division Officers at Starbucks on 11th & Grand, on Oct 20th from 11:00 AM – 1:00 PM to connect over coffee and a causal conversation about issues that matter most to you in your community.

Fire Drill with Mandatory Evacuations 10/28 at 3:00PM
Please mark your calendar. There will be a fire drill, which will include alarms, announcements and mandatory evacuations. During the fire drill, all of the fire alarms in the building will sound including the alarms in your unit, and in the common areas: strobe lights will be flashing, announcements will be broadcasted over the public address system, and the fire gates in the garage and the fire doors in common areas will close. Please do not drive and/or walk under the garage fire gates during this procedure as they are designed close rapidly, to do so can cause serious bodily and/or death, and severe damage to vehicles. The garage fire gates are located overhead on each garage level at the entrances/exits to the LUMA/ELLEVEN sides of the garage. All residents must exit the building and assemble in front of Star Bucks, 11th and Grand Avenue, and report your name and unit number to Francis Langlois, General Manager, and remain outside until the “All Clear Alert” is given to reenter the building. Please be aware that the Fire Marshall will issue citations with monetary fines to persons who fail to exit the building during the drill. Please be aware, the alarms are very loud and will disturb infants and small children, and the sound annoys some animals. Please plan accordingly.

BAI – Bel Air Internet
See the attached flyer for current deals for Luma residents. Call or Email your representative at (818) 370-8340 /

Local Noise Disturbances
For any business that is creating a noise disturbance, you can call: the police using their non-emergency number (877) ASK-LAPD, Maria S. Padilla who is our South Park Liaison LAPD Officer (213) 486-1172 office, (424) 264-1531 cell, or the SPBID (866) 560-9346. You can also reach out to the front desk (213) 742-0387.

Noise Enforcement Team (213) 996-1250

Commission Investigation Division (213) 996-1210

ABC to file a complaint

If you are experiencing problems with the USPS delivery, you can go to or call customer service at
1-800-ASK-USPS (1-800-275-8777). If you would like to track information on your incoming mail, you can sign up for a service called Informed Delivery. For more information on this service and more, go to

Secure 1st Floor Garage to Lobby Entrance Doors
We are still looking for a volunteer who can assist us with modifying the doors that lead from the garage to the elevator vestibule on the 1st floor. We’d like to see if they can be locked which may require a change in the fire exit route. We would also like to change the doors to include glass panels. If you have experience with building fire exit routes or have expertise with this type of fire rated door, please contact Francis Langlois (213) 742-0387, we would love to talk with you.

Mask mandate: LA County Health Order Requires Face Coverings Indoors
Los Angeles County Department of Public Health has re-implemented a mandate requiring residents to wear masks while indoors, regardless of their vaccination status. The new mandate is in full effect. That means anyone entering Luma’s common areas must be wearing a properly fitted face covering. Thank you for your cooperation.


1100 South Hope Street
Los Angeles, CA 90015
phone | (213) 742-0387

Management Team

General Manager
Francis Langlois, CCAM-HR |

Manager Assistant
Taylor Jones |

Building Engineers
Steve Evans |


Management Company

Action Property Management
Regional Office
707 Wilshire Blvd., Suite 1475
Los Angeles, CA 90017
Office | 800-400-2284 EXT. 3608
(949) 450-0202

Corporate Office
2603 Main Street, Suite 500
Irvine, CA 92614
phone | (949) 450-0202
fax | (949) 450-0303