Few New Faces
New Faces at the Front Desk
Dear Residents,
You may notice a few new faces at our front desk and patrolling the building from time to time. While most of our personnel have been with us for years (some as long as 10 years), we did add two new part time front desk associates, Lacey Lingan, hired this March and Cristian Angeles hired in October.
If you haven’t already had the pleasure to meet Lacey and Cristian, please stop by the front desk. Lacey typical work days are Friday, Saturday, and Sunday and Cristian’s are Saturday, Sunday and Monday. We have attached photos of their wonderful faces so you can’t miss them.
On this topic of new faces, you may not be aware that occasionally we use ‘on-call’ associates to staff our front desk. They are Action Property Management (Action) employees specifically trained on front desk and emergency procedures. We hire on call personnel when our front desk associates are ill or take that much needed vacation.
Luma is known in the Action Property Management family as having one of the best and consistent front desk operations in the High-Rise division. Bryan runs a tight ship… So, when Action hires a new on-call associate they are immediately sent to Luma as part of their overall training program. Luma benefits by increasing the pool of knowledgeable staff to fill in when our regular staff need time off. Of course, there is no charge to Luma, thus free labor for several days, but it is also why you might see ‘new faces’ at the front desk. They are new, just not new to Luma, but rather to Action.
And finally, we are a training ground for new courtesy patrol personnel. Similar to the front desk training program, there is no cost to the Association, while providing trained personnel that are familiar with our procedures when the need should present itself. We also gain another set of eyes to watch over our community. All for free and a benefit to our community – it’s an easy win, win.
Sincerely,
Luma Homeowners Association